SHIPPING & RETURNS

Shipping & Returns

We deliver Next Working Day for a set delivery charge of €5.99, to all Swedish mainland addresses for orders placed before 3pm. 
For deliveries to Norway, Finland, Denmark, Åland Islands, please allow an additional day for delivery.
We can also deliver internationally – please see our Shipping Informationbelow for delivery options, cut-off times and charges.
Our returns and exchange policy is 30 days. We are only able to refund or exchange faulty or damaged goods, and within this time period.
Our cancellation policy is 14 days under the Consumer Contract Regulations. Under the CCRs we are only able to refund unopened products. Please see below for more information on Cancelling an Order.
SHIPPING INFORMATION
All Swedish orders placed before 3pm are delivered next working day. Customers will be sent an email and/or SMS with delivery information from our fulfilment partners.
For international orders please see below for a list of countries we can ship to, and transit times and shipping fees.
  • Austria: 3 days,  €14.95
  • Belgium: 2 days,  €14.95
  • Bulgaria: 4 to 7 days, €14.95
  • Croatia: 4 to 6 days,  €19.95
  • Czech Republic: 3 to 4 days, €14.95
  • Denmark: 3 days,€14.95
  • Estonia: 4 to 5 days, €14.95
  • Finland: 4 to 5 days, €14.95
  • France: 2 to 3 days, €14.95
  • Germany: 2 to 3 days, €14.95
  • Greece: 4 to 9 days, €14.95
  • Hungary: 4 days, €14.95
  • Ireland: 2 days, €14.95
  • Italy: 3 to 4 days, €14.95
  • Latvia: 4 to 6 days, €14.95
  • Lithuania: 4 to 6 days, £14.95
  • Luxembourg: 2 days, £14.95
  • Netherlands: 2 days, £14.95
  • Poland: 4 days, £14.95
  • Portugal: 4 to 5 days, £19.95
  • Romania: 4 to 6 days, £14.95
  • Slovakia: 3 to 4 days, £14.95
  • Slovenia: 4 to 5 days, £14.95
  • Spain: 3 to 4 days, £14.95
  • Sweden: 4 to 5 days, £14.95
Is your country of residence not on the list? Get in touch with hello@ayanatonic.com and we’ll see what we can do.
RETURNS & REFUNDS
RETURNS
Refunds and replacements can only be issued if
  • the goods are damaged or defective
  • the goods were purchased directly through ayanatonic.com
  • the goods are returned within a 30 day period from receipt
We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable. Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your circumstances align with our Returns Policy, please email hello@ayanatonic.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds will be granted(ifapplicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery 
REFUNDS 
Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at hello@ayanatonic.com
EXCHANGES
We can only exchange items if they are defective or damaged. We are unable to replace bottles that have been opened or if they were purchased via third party sellers. 
Customers are required to pay associated shipping fees when returning an order for exchange, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you need to exchange your item for a replacement, please send us an email at hello@ayanatonic.com with the subject line EXCHANGE.
GIFT RETURNS 
If you would like to return an unwanted gift, please note that the refund will be made to the person who purchased the goods, via the original payment method.
Unfortunately, no refund or exchange can be made to the person who received the gift. 
CANCELLING AN ORDER
If you live in the EU, you have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013(CCRs)which govern all internet shopping.
You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods.
If you wish to make use of this right, please email hello@ayanatonic.com with the subject line CANCELLATION UNDER CCR and we will send you a model cancellation form.
You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.
We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back. If your card issuer has not sent you a refund within 30 days, please contact hello@ayanatonic.com
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us hello@ayanatonic.com
ANY OTHER QUERIES
For any other queries, please see our FAQsor contact our Customer Experience Team by emailing hello@ayanatonic.com
The Team are available Monday-Friday 9am-5pm and will endeavour to respond to all queries within 24 hours.